![]() If multiple connections are sending the same machine identifier, the PCS device will terminate the oldest session for security reasons. The Pulse Connect Secure device identifies each user sessions by the local machine identifier and expects this value to be unique. When a Pulse Secure Desktop client connects to the PCS device, some session data is sent including the local machine identifier in the connection store file. If this is true, the local machine ID stored in the connection store file may be the same on multiple machine. This issue will occur when Pulse Secure Desktop client is preinstalled on a base image which is used to deploy to multiple machines. Screenshots of the behavior and overview page (Note: Recommend t perform this under planned maintenance window, This will bring down the performance of the system considerably and sometimes even can crash the device.)Ĥ. Server Debug Log (event code: web, radius and Log level: 50) To root cause this issue, it is recommended to collect the following logs:ġ. ![]() ![]() To verify this issue kindly capture server debug log with Event code: web, radius & Log Level : 50įrom the server debug logs search for the following log strings:Ġ 13:22:06.174482 radius(27422) vc0 20 SBR sbrplugin.cpp:1064 - (9a058210)EAP-JUAC: JNPR_UAC_CLIENT_ID 379c4cdba3c041ba8301035488396da9Ħ 19:04:14.130734 radius(3440) vc0 20 sbrauth :4619 - Removing session sidb7ff59b0a44e553dc3b5a9dba076b16a0217d50049729614 with same channelĬheck If JNPR_UAC_CLIENT_ID is matching with another user JNPR_UAC_CLIENT_ID. The following information is verified by Ivanti Development Team At other times, the session is not affected and the user may stay connected, until they sign out. The issue is intermittent and can occur at any time during the session. This file is created during the initial installation of the Pulse Secure Desktop client. ![]() This issue can occur, if multiple users have the same guid string value for the local machine ID in the Connection Store file. This issue is only applicable to Pulse Secure Desktop client. This article describes the issue of Pulse Secure Desktop client being frequently disconnected for multiple users. ![]()
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